Refund & Return Policy

At Liwali BD, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or replacement according to the conditions below.

Return Eligibility

A product may be eligible for return if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is significantly different from the product description.

• The product has a manufacturing defect.

Return Conditions

To request a return, please contact us within 7 days of receiving your order.

The product should be unused and returned in its original condition, packaging, tags, and accessories where applicable.

Products that have been used, damaged after delivery, modified, or returned without the original packaging may not be eligible for return.

Refund

After receiving and inspecting the returned product, we will determine whether the product qualifies for a refund.

Approved refunds may be issued through the original payment method or another suitable method agreed upon with the customer.

Delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from us.

Exchange

Where applicable, an eligible product may be exchanged for another product of the same or equivalent value, subject to availability.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable conditions.

For return or refund assistance, please contact Liwali BD customer support with your order details.